Network & UC Operations Team Leader

Job Summary

The Network and  UC team is a Global team spread all around the globe, allowing to manage cross regional topics.   The Network Operations team leader will be involved  in the operation of the Global Network strategy and will be accountable for managing the high availability networks infrastructure and associate operational services in line with the agreed Service Level Targets.

Key Tasks & Responsibilities

Team lead

Responsibility for direct supervision of Network &  UC Operations team members

Leads, manages and coordinates a team of Network engineers

Defines the skills and talents for Network engineers team members

Responsible for the overall training and development for Network engineers team members

Provide direction and leadership to build process-focused, cross-functional team

Manage scheduling, workload and operational work streams to optimize service delivery

Address technical and non-technical escalations

Develops, motivates, and directs Network engineer team members to create a team environment

Ensure proper implementation and procedures appliance

Ensure safety culture in daily operation for all team members

Incident and Event Management

Responsible for ensuring efficient resolution of incidents & problems through people, process and technology, based on ITIL process.

Provide timely, accurate, and effective communication on service impacting events.

Work with vendors on issue resolution and communications.

In liaise with the IT customer Care team, improvement tickets and  service request management &  escalation process.

Enterprise Monitoring

Responsible for the process to effectively monitor all services that ensure compliance with standards, best practices and SLAs.

Report on key metrics of availability, incident resolution and service delivery performance, through close Service Level Agreements (SLA) definition &  follow up.

Responsible for toolsets required to provide event management services.

Continuous improvement

Provides leadership, technology guidance and mentors others throughout their respective technical domain

Ensure that the networking system runs efficiently without interruption.

Ensure CMDB data consistency.

Lead network life cycle management.

Manage and document Standards, Policies, Processes, sites architecture for the Network and  UC.

Perform regular process improvement reviews to ensure ongoing optimization.

Contribute to audit findings, related to network, remediation.

Coordinate monthly clean up process of the monitoring tool.

Generates processes to ensure appropriate WAN, LAN, device privileges and access are granted, ensuring data integrity and security is met

Work with others to create, develop and maintain business continuity and contingency plans including disaster recovery plans, communication and escalation plans, and emergency operations plans and business continuity plans.

Administrative tasks

Perform maintenance &  licenses follow up & renewal process

Have a close follow up on bills and spending.

In liaison with Network operation Manager, contribute to vendors management &  relationship.

Tasks and responsibilities listed above are not exhaustive and  may evolve depending on future projects.

Qualifications & Experience

Essential

University degree in the field of IT and telecommunications systems

Fluent english (spoken, written, read)

3 to 5 years experience managing telecommunication engineers and staff

Previous managerial experience in worldwide environment

Working technical knowledge of current network hardware, protocols, and standards, including IP, Ethernet, , Cisco Wifi, Palo Alto firewalls and Global Protect VPN client, Palo Alto Prisma, Forcepoint URL filtering, BGP, MPLS, SDWAN, SASE, …

Experience working in a team-oriented, collaborative environment

Ability to learn from other experienced team members

Desirable

Experience of working within a culturally diverse global company

Experience in cloud networking architecture

Skills & Person Specification

Leads self & Leads others

Strong ability to convey related information to non-technical end-users in a way that provides understanding and visibility.

Spirit of synthesis

Flexible working hours to accommodate diverse geographic locations

Safety oriented and driven, leading by example on all matters on safety

Communicates & Collaborates

Strong verbal and written communication skills

Interpersonal and collaborative skills

Ability to proactively communicate detailed information to management, co-team members, and project team

Ability to drive the changes

Ability to thrive in an international and multi-cultural context

Delivers results

Strong organizational, resource management and planning skills

Problem solving ability with a rigorous mind-set

Superior analytical mindset

Drives improvement

Keen attention to detail

Continuous improvement mindset

Position Type

Full time

Permanent