German Airline Service Agent

Sprechen Sie Deutsch? Are you a fluent German speaker with good knowledge of the English language? Would you be interested in working in the industry of travel services & provide excellent customer support?

This is a full-time job opportunity for fluent German speakers, based in Athens.

In this role you will have the chance to serve the German speaking clients of one of the best ranked luxury airlines companies in the world as a passenger handling agent.

For this German airline service agentposition, our client offers:

• A competitive benefits package
• 500€ bonus upon training completion
• Performance bonus
• Stable working hours Monday to Friday 10am-18pm
• Two (2) extra salaries through the year (one salary in Christmas, half in Easter, half in summer)
• Healthcare benefits
• Relocation package in case you reside outside of Greece (flight ticket, transfer from the airport, hotel accommodation, support to find an apartment, 500€ accommodation bonus for the first 6 months)
• Detailed training program for the 1st month
• Career development opportunities

The responsibilities for this German airline service agent role include:

• Act as the first point of contact for all German speaking passengers
• Respond and record customer inquiries raised through inbound calls or emails regarding bookings, complains, information requests regarding itinerary, prices, flight rules.
• Maintain solid customer relationships with German customers abroad by handling questions with speed and professionalism
• Troubleshoot and resolve common technical problems
• Delight customers with your knowledge and expertise in order to exceed their expectations

The qualifications for this German airline service agent role are:

• An excellent level of the German language
• A good level of the English language
• PC literacy
• A degree can be a plus

• High adaptability in dynamic working environments
• Strong communication skills, both written and verbal
• Client centric mindset
• Pleasant and positive attitude
• Good time management

Experience in hospitality, travel or airline industry is a plus but not required.

If you, or a friend, are interested in applying for the position of German airline service agent, we want to hear from you today! Apply online by clicking the "Apply now" button!

Do you have some questions first? If so, don't hesitate to contact me, Mirela Lykari at multilingual@randstad.gr or at +30 2166001321 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.