Polish Speaking Customer Service for Banking industry

Patrique Mercier Recruitment FR is thrilled to announce an exciting opening for a Polish Speaking Customer Service Representative within the Banking industry. This role is ideal for individuals who are dedicated to providing exceptional support to Polish-speaking clients, ensuring they have a satisfactory banking experience.

Responsibilities

• Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat, addressing inquiries and providing information about banking products and services.
• Assist customers with account management, transaction inquiries, and general banking-related questions.
• Handle customer complaints and resolve issues efficiently while maintaining a high level of professionalism.
• Provide guidance on banking procedures and help customers navigate through online banking platforms.
• Maintain an up-to-date knowledge of bank products, services, and regulations to offer accurate advice and assistance.
• Document all customer interactions and maintain detailed records for compliance and service improvement.
• Collaborate with internal departments to escalate and address complex customer issues.

Requirements

Benefits