Italian Customer Service Advisor
Do you possess excellent communications skills in Italian and a customer service mindset? Does working for one of the biggest multinational tech companies in the world fascinate you? Do you feel comfortable troubleshooting issues related to the world's most popular mobile devices and computers?
This is a full-time job opportunity for candidates currently living in Greece or abroad & willing to work in Athens.
You will have the chance to guide & support Italian speaking clients while being a part of the world's most prestigious brands in the electronics industry.
Our client offers the following benefits for this Italian Customer Service Advisor role:
- A competitive benefits package
- Performance or / and once-off bonuses
- Two (2) extra salaries throughout the year (one salary in Christmas, half in Easter, half in summer)
- Relocation package in case you reside abroad or anywhere else in Greece (flight ticket, transfer from the airport, hotel accommodation, support to find an apartment, real estate agency fee coverage)
- Training program for the first weeks of your employment
- Career development opportunities
- Employee relations department supporting you with integrating to the Greek system
Responsibilities of an Italian Customer Service Advisor include:
- Multitask by responding to customer inquiries via incoming calls, email and / or online chats
- Maintain solid customer relationships with the Italian clientele
- Troubleshoot and resolve mobile and computer issues with speed
- Delight and surprise customers with your knowledge and expertise in order to exceed their expectations
- Handle stressful calls with grace and professionalism
- Show empathy while dealing with frustrated customers
- Represent the company as a proud ambassador
An Italian Customer Service Advisor will need to possess the following qualifications:
- Native or excellent level in Italian
- Fluency in English
- PC literacy
- High adaptability in dynamic working environments & rotating shifts
- Strong communication skills, both written and verbal
- Client-centric mindset
Previous working experience in a similar role is not required.
If you, or a friend, are interested in applying for the position of Italian Customer Service Advisor, we want to hear from you today! Apply online by clicking the "Apply now" button!
Do you have some questions first? If so, don't hesitate to contact me, Anna Tsela, at multilingual@randstad.gr or at +306955090701 and either myself or one of my colleagues will gladly be at your disposal!
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.
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