Join Our Team as a Serbian Team Leader inThessaloniki!

Join Our Team as a Team Leader in Thessaloniki! Are you a dynamic leader fluent in Serbian looking for a new opportunity? We are seeking a Team Leader to join our vibrant team in Thessaloniki, Greece. If you are passionate about content moderation and excel in a collaborative environment, we want you on board! Your Role: As a Team Leader, you will be instrumental in ensuring the effectiveness of our content moderation team. Your key responsibilities will include: Content Analysis: Conduct thorough evaluations to swiftly detect and address any violations of community standards, guiding moderators to maintain compliance. Coaching and Feedback: Offer constructive feedback and personalized coaching to content moderators, empowering them to improve their performance. Quality Assurance: Develop and refine quality assurance processes to meticulously monitor and report on moderation accuracy and efficiency. Collaboration: Work closely with Operations, Training, and Product Development teams to streamline moderation processes and enhance tools. Industry Awareness: Stay updated on industry trends and regulatory changes, proactively recommending adjustments to policies and procedures for ongoing compliance. Requirements: Language Proficiency: Fluent in Serbian (C1) and English (C1), with a strong emphasis on grammar skills. Education: Bachelors degree in a relevant field or equivalent work experience. Leadership Experience: Proven experience in team leadership, preferably in a BPO or tech company environment. Content Moderation Knowledge: Strong understanding of online community standards and legal frameworks related to content moderation. Analytical Skills: Excellent analytical and problem-solving abilities to make informed decisions under pressure. Attention to Detail: Exceptional accuracy when managing large volumes of content. Communication Skills: Strong interpersonal skills to provide clear feedback and collaborate with cross-functional teams. Technical Proficiency: Familiarity with moderation tools, Microsoft Office Suite, and Google Workspace. Experience with machine learning-based tools is an advantage. What We Offer: Competitive Salary: Excellent remuneration package based on experience and performance. Flexible Shifts: Work within a 24/7 operational schedule. Relocation Support: Assistance to help facilitate your move to Thessaloniki. Wellness Coaching: Access to wellness resources and coaching for job adjustment. Positive Work Environment: Join a dynamic and creative team with a friendly atmosphere. Employee Benefits: Enjoy private health and life insurance, 85 monthly meal vouchers, and a 65 monthly transport allowance. Indefinite Contract: Enjoy job security and stability. If youre ready to lead a dedicated team and make an impact in the beautiful city of Thessaloniki, apply today and be part of our exciting journey!