Customer Support for the Leading Booking Site with Car Rental (German Speaker)

Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.

The Role

As a customer support agent you will be handling incoming calls and emails and provide the customers with help, advices, and guidance. The inquiries can be about anything from booking of hotels / vacations, car rentals, payment issues, and general questions. You will receive training before you start working so you will be prepared for handling the customers' requests.

Your daily work will include tasks like these :

• Resolving service problems by identifying the customer's complaints / issues, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Providing support, reassurance, empathy, and comfort to the customers in need of help - for instance people who are already on vacation or having car issues and in need of help.
• Managing large amounts of incoming calls, emails, and chats.
• Following communication procedures, guidelines, and policies.

Ideal Profile

What's on Offer?