Mercier Consultancy MD is excited to announce a fantastic opportunity for a Customer Service Representative at Pluxee, working remotely from anywhere in Greece. This role is tailored for individuals who are passionate about delivering exceptional customer service and wish to contribute to a dynamic team. As a customer service representative, you will assist clients with inquiries, product information, and support, ensuring a seamless customer experience.
Key Responsibilities
- Respond to customer inquiries related to Pluxee services and products via phone, email, and chat.
- Provide precise information and assistance regarding customer accounts, transaction processing, and troubleshooting.
- Handle customer complaints empathetically and work towards effective resolutions.
- Document customer interactions accurately within the CRM system.
- Collaborate with team members to enhance customer satisfaction and service efficiency.
- Stay updated on Pluxee’s offerings and promotions to better inform customers.
Requirements
Fluency in Dutch or Greek (both written and spoken) is essential; proficiency in English is a plus.Previous experience in customer service is preferred.Strong communication skills with a focus on building relationships with customers.Ability to manage multiple tasks and inquiries in a busy remote working environment.Problem-solving skills and a customer-oriented approach.Familiarity with customer service software and CRM systems is advantageous.Availability to work flexible hours, including evenings and weekends as necessary.Benefits
Competitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More...