Customer Expert - Danish, Norwegian or Swedish - Greece

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do:

• Handle calls, emails and chat with a sense in Danish, Norwegian or Swedish
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Exchanging ideas and solutions with your colleagues!
• Turning every customer into a happy customer!

What you will bring:

• Excellent command of Danish, Norwegian or Swedish
• Good knowledge of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support will be considered as an advantage
• A positive and adventurous attitude

What We Offer:

• Relocation support (to Athens or Thessaloniki): Flights, accommodation & housing assistance, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.