French Speaking Customer Service For Telecommunications Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic and dedicated French Speaking Customer Service representative to join a leading telecommunications company. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. As a vital part of the customer service team, you will be the first point of contact for customers, assisting them with their inquiries and concerns related to telecom services. Your fluency in French will allow you to communicate effectively and build rapport with our French-speaking clientele. The ideal candidate will have a strong background in customer service, coupled with the ability to work collaboratively within a team to achieve our company's objectives. At The House of Mercier, we pride ourselves on fostering a supportive and inclusive workplace culture, and we are eager to find a candidate who shares our commitment to excellence in customer service.

Responsibilities

• Handle customer inquiries and resolve issues related to telecommunications services.
• Provide accurate information about products and services offered by the company.
• Assist customers in troubleshooting technical problems with their services.
• Process order requests, changes, and cancellations efficiently and accurately.
• Maintain a high level of professionalism and courtesy while interacting with customers.
• Document customer interactions in the company's CRM system for future reference.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...