French speaking Team Manager - Athens, Greece

French speaking Team Manager - Athens, Greece

French speaking Team Manager - Athens, Greece

Req ID# : 388295

Athens, Athens, GR

Job Description : About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

We are looking for a talented and accomplished French speaking Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include :

• Communicate effectively and regularly with the working group, articulating different types of information (operational / management / etc)
• Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with project
• Work as a team, actively collaborating in the development of the advisors activities
• Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
• Undertake formal monthly / quarterly performance reviews
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics
• Accurate and timely communication of any client issues to Operations Manager
• Maintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
• Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have :

Knowledge / abilities

Education and experience

Specific Requirements (when necessary)

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Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

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At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

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