Network Security Support Engineer (L2)

Athens, Greece
Experis ManpowerGroup
Πηγή : Just Join IT
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SD-WAN (regular)

Troubleshooting (regular)

Responsibilities :

  • Diagnosing, and resolving problems in complex customer networks
  • Work with customers via collaboration tools to tackle highly sophisticated technical issues
  • Be a member of worldwide team
  • Work with Security platforms and technologies
  • Engage in cross-technology collaborations to help solve issues in heterogeneous network environments
  • Recreate customer technical problems within Cisco’s internal state-of-the-art labs
  • Be a trusted technical authority to worldwide Cisco customers and partners
  • Contribute to knowledge bases and troubleshooting guides
  • Create automation and augmentation logic to speed up issue resolution
  • Improve product quality by identifying and submitting software defects
  • Collaborate with the engineering teams to improve product quality by identifying and submitting software defects

Requirements :

  • Minimum of 2-4+ years of experience in Network Security support
  • Strong practical knowledge of Security platforms and technology
  • Proven crisis management skills
  • Strong analytical, problem solving and organizational skills
  • Strong written and verbal communications skills
  • BS in Engineering / Computer Science / IT and / or equivalent experience Certifications
  • Experience with NOC / SOC
  • A strong working understanding of Security platforms and technologies
  • Excellent understanding of the network topology and troubleshooting of network and hardware related problems
  • English at B2 / C1 level
  • Working, demonstrated hands-on product and technology skills in at least two of the following areas (more a plus) :

Cisco products :

  • Adaptive Security Appliances (ASA)
  • Firepower Threat Defense Deployment (FTD / FMC)
  • Cisco Security Manager (CSM)
  • Email Security Appliance (ESA)
  • Security Management Appliance (SMA)
  • Web Security Appliance (WSA)
  • Identity Services Engine (ISE)
  • Secure Access Control System (ACS)
  • StealthWatch
  • Working, demonstrated hands-on product and technology skills in at least two of the following areas (more a plus) :
  • Palo Alto Firewalls
  • Checkpoint Firewalls
  • Juniper Firewalls
  • Fortinet Firewalls
  • McAfee Forcepoint Sidewinder

Our offer :

  • B2B cooperation via Experis
  • Many development opportunities and access to modern technology
  • Medicover
  • Multisport Card
  • Life insurance and many more
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