About the CompanyWe are a renowned leader in the tech industry, dedicated to providing exceptional customer service and support. Our commitment to excellence ensures a positive and engaging experience for our users. We are looking for motivated and empathetic individuals to join our team in Tavros, Greece.Your ProfileFluent in Italian and English (C1 level)Strong interpersonal and communication skillsEmpathy and passion for community supportAbility to make balanced decisionsAdvanced PC knowledgeTyping speed of at least 20 wpm with 80% accuracyProficiency in MS OfficeFamiliarity with macOS and iOS is a plusYour ResponsibilitiesAs a Customer Care Representative, you will handle inbound calls from customers experiencing technical issues with their devices or accounts. On average, you will manage 20 calls per day, addressing the following common issues : Battery performanceAccount management (sign-in issues, forgotten credentials, device access recovery)Arranging service for hardware issuesUpdating devicesSaving and migrating data between devicesAudio and network issuesAccount and billing issuesAssist Our CommunityProvide empathetic, accurate, and timely resolutions to customer inquiriesUtilize your market-specific knowledge to identify and propose scalable solutions to enhance community supportProblem ResolutionInvestigate and resolve reported issues, such as account assistance requests and reports of potentially abusive contentApply our Terms of Service by closely monitoring abuse reportsData UtilizationCollect, analyze, and utilize relevant data to improve the overall user experienceRecognize trends and patterns and report issues that fall outside company policy to the global teamQuality AssuranceReview reported content within agreed timelines and maintain high-quality standardsIdentify workflow inefficiencies and suggest improvementsBenefitsCompetitive salary : €1045.72 + productivity bonusAccommodation bonus : €150 for 2 months for hires during July / AugustAdditional bonus : up to €300Full relocation packageFlexible working hours : Monday-Sunday, 09 : 00-21 : 00Life in Tavros, GreeceNightlife and GastronomyTavros offers a vibrant nightlife with various bars, clubs, and restaurants. Enjoy traditional Greek cuisine and international dishes in the city's many dining establishments. Whether you're looking for a quiet dinner or a lively night out, Tavros has something to offer.History and CultureImmerse yourself in the rich history and culture of Tavros. Visit local museums, historical sites, and cultural centers to learn more about the region's heritage. The city's architecture and cultural landmarks provide a fascinating glimpse into its past.Nature and AdventureFor nature lovers, Tavros offers numerous outdoor activities. Explore nearby parks, hiking trails, and nature reserves. Whether you prefer peaceful walks or more adventurous activities, the natural beauty of the area is sure to captivate you.Join us and become part of a dedicated team committed to providing top-notch support to our users!