Danish Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy Bulgaria is thrilled to announce an opening for a Danish Speaking Customer Support Agent in our Food Delivery Service Department. In this essential role, you will serve as the primary contact for our customers, providing exemplary support in Danish regarding inquiries related to our food delivery service. Your responsibilities will include addressing customer questions, resolving issues, and ensuring that our clients have a smooth and enjoyable experience with our delivery services. If you are passionate about food, customer service, and possess strong communication skills, we would love to have you on our team to help us deliver exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Danish with professionalism and empathy.
• Provide detailed information about our food delivery services, menus, and special promotions.
• Assist customers in troubleshooting issues related to orders, delivery times, and account management.
• Document customer interactions accurately to facilitate quality improvement efforts.
• Work closely with delivery teams and support staff to ensure high levels of customer satisfaction.
• Stay informed about menu offerings, operational changes, and customer preferences.
• Gather customer feedback to identify areas for enhancement in our services.

Requirements

Benefits