Danish Speaking Customer Experience Specialist – PremiumStreaming Platform

Danish Speaking Customer Experience Specialist – Premium Streaming Platform Location: 100% Remote (Must be resident in or relocating to Greece) Shape the Entertainment Experience from Anywhere in Greece We are seeking a tech-savvy Danish-speaking Customer Experience Specialist to support one of the world's leading digital streaming and entertainment platforms. In this 100% remote role , you will be the direct connection to our Danish audience, helping users seamlessly stream their favorite movies, series, and live events. Work from any location within the Greek territory—whether it's a sun-drenched island in the Aegean or a vibrant cultural city like Thessaloniki—and trade northern winters for a Mediterranean lifestyle. Key Responsibilities Subscriber Support: Assist Danish-speaking subscribers via live chat, email, and phone with inquiries regarding content availability, new releases, and account settings. Technical Troubleshooting: Guide users through app navigation, connectivity issues, smart TV configurations, and digital streaming optimization across multiple devices. Subscription Management: Handle billing questions, trial accounts, plan upgrades, payment updates, and cancellation requests with professional clarity. Brand Ambassadorship: Represent a household name in entertainment by maintaining a friendly, enthusiastic, and highly professional tone in every interaction. Feedback Loop: Document technical bugs, app playback issues, and localized translation errors in the CRM system to improve the platform's user interface. Requirements Language: Native or C2-level Danish and professional proficiency in English. Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece). Home Office: A quiet, private workspace with a stable high-speed internet connection (full corporate hardware and high-performance monitors will be shipped directly to your door). Tech Comfort: Passion for digital media, smart home devices, apps, and basic troubleshooting methodologies. Communication: Enthusiastic communication skills with a customer-first mindset. Relocation & Benefits Relocation Package: Paid flight to Greece and 2 full weeks of hotel accommodation to support your arrival while you set up your remote environment. Work Flexibility: 100% Remote work from any location within Greece. No office presence or daily commute required. Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) plus performance incentives. Professional Perks: Full paid virtual training by certified product trainers, private health insurance, and structured career growth into specialized technical or leadership paths. Lifestyle: Enjoy a lower cost of living and a flexible work-life balance while working "where others vacation." Join Our Team Turn your passion for entertainment into a professional remote career under the Greek sun. Submit your application today to start your journey with us.