German Speaking Customer Support Representative

Location: Fully Remote (Must reside and be legally authorized to work anywhere in Greece)

Position Type: Full-time

Overview

In the European insurance sector precision dependability and regulatory compliance are essential. We are seeking German-speaking insurance specialists to join a remote team representing one of Germanys premier insurance providers. Working from home in Greece you will manage coverage portfolios and process claims for a client network exceeding 13 million policyholders.

Key Responsibilities

• Portfolio Consulting: Advise policyholders on coverage optionsincluding auto liability and property insuranceto ensure complete risk management.
• Claims Management: Guide clients through every phase of the claims procedure providing structured support and clear solutions.
• Client Retention: Build long-term trust by conducting regular account reviews and delivering high-level service.
• Compliance & Accuracy: Execute system transactions and manage confidential financial records in strict accordance with GDPR guidelines.
• Process Improvement: Participate in virtual team meetings to streamline workflows and boost overall service quality.

Candidate Profile

• Language Skills: Fluent (C1/C2 level) in written and spoken German to interpret complex policy documents plus professional English (B2 level or higher) for internal alignment.
• Analytical Ability: Skilled at assessing detailed file information to deliver accurate risk evaluations.
• Composure: Able to maintain professional composure when handling high-value property claims or sensitive financial issues.
• Remote Work Discipline: Strong self-motivation solid time-management skills and strict adherence to remote data security protocols.
• Preferred Experience: Previous background in insurance finance or legal fields is a plus though not required (comprehensive training is provided).

Compensation & Benefits

• Salary Structure: Competitive base pay distributed across 14 annual payments (including standard seasonal bonuses) plus monthly performance incentives.
• Health Coverage: Full medical dental and life insurance starting on your first day.
• Equipment Provision: High-spec laptop home office hardware and secure software delivered directly to your residence.
• Career Development: Transparent advancement opportunities into senior technical quality assurance or supervisory roles.

Relocation Package (If Moving to Greece)

• Travel Coverage: Paid flight arrangements to Greece.
• Temporary Lodging: 4 weeks of company-funded hotel accommodation upon arrival.
• Administrative Support: Direct legal assistance to secure your AFM (Greek tax number) and AMKA (social security registration).

How to Apply

Ready to manage top-tier German insurance portfolios remotely from Greece Submit your updated resume in English or German to start the application process.

Employment Type : Full Time
Experience: years
Vacancy: 1