Dutch Travel Customer Agent in Greece
Build Your Career as a Travel Customer Agent!
Turn your passion for travel and customer service into an exciting career opportunity. Join a dynamic international team dedicated to supporting travelers and creating positive experiences at every stage of their journey. If you enjoy helping people solving problems and working in a fast-paced environment this could be the perfect next step for you.
Role Overview:
As a Travel Customer Agent you will support customers before during and after their trips helping them manage a wide range of travel-related requests. Through chat email and other digital channels you will provide assistance with reservations itinerary changes cancellations refunds and additional travel services ensuring a smooth and stress-free experience for every customer.
Key Responsibilities:
- Deliver friendly professional and efficient customer support through chat email and other online communication channels.
- Assist customers with booking modifying or cancelling flights accommodation transportation services and travel experiences.
- Provide clear and accurate information regarding travel itineraries airline and hotel policies baggage allowances and refund procedures.
- Support customers with payment inquiries account-related requests and loyalty program assistance.
- Help resolve travel disruptions such as delays cancellations and missed connections escalating complex situations when necessary.
- Maintain accurate and detailed records of customer interactions requests and case resolutions using internal systems.
- Work closely with internal teams and external travel partners to ensure timely and effective solutions.
- Achieve established targets related to customer satisfaction service quality productivity and response times.
- Stay up to date with travel products company policies destination information industry developments and digital tools through continuous training.
Requirements:
- Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Greek residency card
- Skills: Strong analytical creative and communication abilities
- Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field
Benefits:
- Competitive Salary: Based on your experience and skills
- Performance Bonuses: Rewards for outstanding service
- Comprehensive Insurance: Health and life coverage for your well-being
- Meal Allowance: Support for daily meals
- Remote Work: Enjoy the flexibility of working from home
Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!
Employment Type : Full Time
Experience: years
Vacancy: 1