Talent.com
Costa Navarino
Reservations Controller, Costa NavarinoCosta Navarino • Athens, Attica, GR
Reservations Controller, Costa Navarino

Reservations Controller, Costa Navarino

Costa Navarino • Athens, Attica, GR
8 ημέρες πριν
Τύπος θέσης
  • Quick Apply
Περιγραφή θέσης

Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

We are looking for a Reservations Controller to join our team, reporting directly to the Director of Reservations. The role is responsible for ensuring the accuracy and quality of reservation data, supporting inventory accuracy and maintaining high standards of guest communication. The Reservations Controller ensures that reservations are accurate, complete and aligned with inventory strategy and operational requirements.

Responsibilities

  • Perform daily audits of new bookings to validate Market, Source and Rate codes and ensure reservation data accuracy.
  • Examine OTA deliveries and ensure all relevant booking information is correctly transferred and maintained.
  • Maintain accurate guest profiles and reservation data, including identifying and merging duplicate profiles.
  • Verify deposits, guarantees, cancellation and payment policies, ensuring they are correctly applied.
  • Monitor rate changes and ensure PMS rates are aligned with Revenue Strategy.
  • Monitor and review along with Finance the commissions for Travel Agencies and Tour Operators.
  • Audit reservation calls and email communication to ensure high standards of hospitality, accuracy and upselling.
  • Review arrival lists 10–15 days prior to check-in and ensure guest preferences, special occasions and other relevant details are accurately recorded.
  • Perform reservation balancing and reconciliation between Opera and MARSHA, while monitoring inventory accuracy and availability.
  • Proactively contact guests to clarify missing or conflicting information, special requests, payment and guarantee issues, and other requirements before arrival.
  • Review and update online (IPS) reservations, ensuring all relevant details are complete and operational issues are addressed before check-in.
  • Identify recurring reservation, data or operational issues and report them to the Cluster Director of Reservations.

Requirements

  • Advanced use of Opera PMS and Microsoft Office.
  • Strong attention to detail and ability to identify minor errors in large volumes of bookings.
  • Outstanding written and verbal English and local language communication skills, with a concierge-style service approach.
  • Strong analytical mindset and understanding of how reservation accuracy and coding impact revenue reporting and long-term strategy.
  • Strong problem-solving skills and confidence in resolving issues directly with guests before check-in.

Benefits

What We Offer:

  • Competitive Compensation Package
  • Private Medical Plan

Personal & Professional Growth:

  • Ongoing Training & Development Opportunities
  • Exposure to an International Work Environment

Wellbeing & Perks:

  • Access to the Support Room – Online Wellness Platform
  • Discounts at Marriott Hotels Worldwide
Δημιουργήστε μια ειδοποίηση για αυτή την αναζήτηση

Reservations Controller, Costa Navarino • Athens, Attica, GR

Παρόμοιες θέσεις εργασίας

Properties Supervisor - Kifisia

Autohellas GroupKifisia, Greece

Autohellas is a leading force in the automotive industry, shaping the future of mobility in Greece and beyond for over 50 years.Our mission is to provide flexible, reliable and integrated mobility ... Δείτε περισσότερα

Norwegian Customer Advisor Full-Time | On-Site in Athens, Greece

Cross Border TalentsAthens, Greece
Quick Apply

Norwegian Customer Advisor Full-Time | On-Site in Athens, Greece.Ready to live and work in one of Europes sunniest, most vibrant capitals? Athens offers the perfect mix of career growth and Mediter... Δείτε περισσότερα

Asset Manager

Kariera.Recruitment Services GreeceMoschato, Greece

Διαχείριση του χαρτοφυλακίου λιανικής εξυπηρέτησης με στόχο την εξεύρεση βιώσιμης λύσης.Παρακολούθηση και διασφάλιση της μηνιαίας επίτευξης του προϋπολογισμού.Διαπραγμάτευση με δανειολήπτες και συν... Δείτε περισσότερα

Norwegian Cloud sales role, Athens!

Cross Border TalentsAthens, Greece
Quick Apply

An Unmissable Opportunity for Norwegian Speakers in Athens!.Are you looking for a career that blends cutting-edge technology with an exciting lifestyle in one of Europes most vibrant cities? Join u... Δείτε περισσότερα

Customer Manager | Launch Your Global Career in Athens!

Cross Border TalentsAthens, Greece
Quick Apply

Fluent in German and English? Ready to join a vibrant team in Athens? We're searching for a Customer Manager eager to make an impact.Why You'll Love This Opportunity:.Choose from morning, evening, ... Δείτε περισσότερα

Join our Norwegian Customer Support Team - Athens

Work InternationalAthens, Greece

Travel to sunny Athens and work with the world's most famous brands!.How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does year-long sunshine – along... Δείτε περισσότερα

Kundenberater (m/w/d) für eine Versicherung - remote aus Griechenland

Auslandsjob.deAthens, Greece

Deutschsprachiger Kundenberater (m/w/d) im Versicherungs-Support gesucht – remote aus Griechenland! 🇬🇷☀️.Du hast Lust auf einen kommunikativen Job und sprichst fließend Deutsch? Dann starte mit u... Δείτε περισσότερα

Italian Customer Experience Specialist Relocate to Sunny Athens!

Cross Border TalentsAthens, Greece
Quick Apply

Italian Customer Support Role in Athens Embrace the Greek Summer!.Are you a C2 level Italian speaker ready to start a new adventure under the Mediterranean sun? Were looking for enthusiastic i... Δείτε περισσότερα

Kundenberater (m/w/d) für weltbekannte Hotelbuchungsplattform - Remote in Griechenland mit

Hartmann RecruitmentAthens, Greece

Montag–Sonntag zwischen 08:00 und 21:00 Uhr (Schichtsystem).Für eine der weltweit führenden Plattformen im Bereich Hotel- und Reisebuchungen suchen wir deutschsprachige Kundenberaterinnen und Kunde... Δείτε περισσότερα

Norwegian Speaking Customer Experience Specialist

Kats RecruitmentAthens, Attica, Greece
Quick Apply

Norwegian Speaking Customer Experience Specialist – Premium Streaming Platform.Remote (Must be resident in or relocating to Greece).Shape the Entertainment Experience from Anywhere in Greece.Norweg... Δείτε περισσότερα

Norwegian Customer Support Representative Athens, Greece (Relocation Provided)

NordicrecruitersAthens, Attica, Greece
Quick Apply

Are you ready to take your career abroad and experience life in one of Europes most historic and sun-filled capitals? Join our international team in.Greece, and become part of a global company that... Δείτε περισσότερα

Norwegian-Speaking Customer Expert - Remote from Greece

EU Best JobsAthens, Greece

Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Δείτε περισσότερα

Assistant Manager / 2nd Manager -

La Casa de las CarcasasAthina, Greece

Μόδα, ταλέντο και πελάτες είναι οι λέξεις που καθορίζουν την Kamalion / La Casa de las Carcasas.Μας αρέσει να ανακαλύπτουμε και να έχουμε νέα ταλέντα που είναι παθιασμένα με τον κόσμο του λιανικού ... Δείτε περισσότερα

Italian speakers, Mediterranean lifestyle is waiting for you in Athens, Greece

Cross Border TalentsAthens, Greece
Quick Apply

Are you a fluent Italian speaker looking to take your career to new heights in a vibrant, international environment? Whether you're already in Greece or considering a move, this is your opportunity... Δείτε περισσότερα

Customer Experience Associate (Croatian Speaker) Travel Industry | Remote

Cross Border TalentsAthens, Attica, Greece
Quick Apply

Remote Travel Support Specialist (Croatian-speaking) Based in Greece.Bring your language skills and customer focus to an international environment where every conversation creates a better travel e... Δείτε περισσότερα

Norwegian Speaking Customer Service Representative

Concentrix GreeceAthens, Athens, GR

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more.Join our te... Δείτε περισσότερα

Norwegian-Speakers | Client Support Role | Athens, Greece

Cross Border TalentsAthens, Greece
Quick Apply

Looking for a meaningful role where your language skills meet purpose?.Support clients through secure, professional channels.Handle sensitive requests with empathy and precision.Collaborate with a ... Δείτε περισσότερα

Properties & Facilities Supervisor

Autohellas GroupKifisia, Greece

Autohellas is a leading force in the automotive industry, shaping the future of mobility in Greece and beyond for over 50 years.Our mission is to provide flexible, reliable and integrated mobility ... Δείτε περισσότερα

Summer in Greece / Customer Support Roles

Cross Border TalentsAgia Paraskevi, Greece
Quick Apply

Work & Live in Greece, Portugal, Spain, or Bulgaria Your Next Adventure Awaits!.Dreaming of taking your career abroad and enjoying the sun-soaked charm of Southern or Eastern Europe?.Whether yo... Δείτε περισσότερα

German-Speakers | Customer Manager Role | Athens

Cross Border TalentsAthens, Greece
Quick Apply

Ready for a new professional adventure under the Mediterranean sky?.Customer Manager, and you'll make a difference in every interaction in one of Europe'.Morning, Evening, Night, your pick).Perform... Δείτε περισσότερα