Italian-Speaking Customer Expert

Italian-Speaking Customer Expert Location: Athens, Greece Work Model: On-site Language: Italian Schedule: Monday to Friday Working Hours: 10:00–20:00 Relocation: Not included Contract: 8-month contract About the Position Are you passionate about providing exceptional customer service and ready to enter the world of fintech? As an Italian-Speaking Customer Expert , you will support business customers with their financial needs, assisting them with accounts, payment transactions, and Point-of-Sale (POS) devices. You will be a key point of contact for customers, ensuring their questions and issues are handled efficiently and professionally. This role is ideal for someone who enjoys a fast-paced environment, adapts quickly to new processes, and is eager to develop their customer service and fintech expertise. Responsibilities Handle inbound calls, chats, and emails from business customers. Provide support with account verification, access issues, and KYC processes. Assist customers with payment transfers and card-related inquiries. Support customers with the use and troubleshooting of POS devices. Resolve technical issues related to POS devices and receipt information. Escalate complex issues to the appropriate teams and follow up until resolution. Work across multiple tools and systems to manage customer interactions efficiently. Adapt to different communication channels, including calls, chats, and emails. Potentially support customers in other languages using translation tools. Maintain high standards of customer service and quality. Requirements Native-level or C1 proficiency in Italian. C1 proficiency in English for internal communication and training. Excellent communication skills. Ability to adapt quickly to changes and new processes. Comfortable switching between different communication channels. Strong problem-solving and multitasking skills. Previous customer service experience is a plus, but not required. Motivation to learn and develop within a fintech environment. Training & Development Comprehensive learning curve of approximately 2–4 months. Initial nesting period to support a smooth transition into the role. Ongoing development and exposure to fintech processes and customer support operations. Performance is evaluated through key customer service and quality indicators. About Athens Join our dynamic team in Athens, Greece , a vibrant city offering a rich cultural experience, lively atmosphere, and international environment. About Cross Border Talents Cross Border Talents is a global AI Talent Infrastructure company dedicated to connecting top talent with leading opportunities worldwide. We combine Permanent Recruitment, Recruitment as a Service, and Employer of Record solutions under one platform. With native-language recruiters across 100+ countries, we are committed to building diverse and high-performing teams. Apply now and join us across borders.