Θέσεις εργασίας σε Θεσσαλονίκη

Avaton Luxury Beach Resort - Relais & Chateaux (www.avaton.com) is seeking an experienced and dynamic Front Office Manager to oversee our front desk operations.

As the Front Office Manager at Avaton Luxury Beach Resort, you will be responsible for ensuring the smooth and efficient operation of the front desk department. You will supervise and train front desk staff, handle guest inquiries and complaints, and ensure a high level of guest satisfaction. Your exceptional organizational and leadership skills will contribute to the overall success of the resort.

Responsibilities

• Manage and supervise the front desk team, including scheduling, training, and performance evaluation
• Oversee the check-in and check-out procedures, ensuring accuracy and efficiency
• Handle guest inquiries, requests, and complaints, providing prompt and effective resolutions
• Maintain accurate records of guest information and financial transactions
• Coordinate with other departments to ensure guest needs and preferences are met
• Create and implement front desk policies and procedures to improve guest service and efficiency
• Monitor front desk operations to ensure compliance with company standards and policies
• Implement and maintain guest satisfaction programs or initiatives
• Handle financial transactions, including cash handling and credit card processing

Requirements

Benefits