German speaking Customer Service Advisor
Description
Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix + Webhelp and use your communications skills in German.
- No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’
- s best brands. What you’ll be doing : Manage inbound calls, emails, or live chatsIdentify and assess customers’
- needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods / toolsMeet personal / customer service team targets and call-handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies What we offer : Full Relocation Support (including flights, accommodation &
transportation)Indefinite contractCompetitive remuneration package (14 Salaries / year)10% monthly performance bonusDaily meal voucher in Up Hellas MastercardPrivate health insurance + Dental CareOpportunities for international Career through Webhelp International Mobility programA challenging working environmentEmployee eventsFree gym, well-being activities, and a rooftop cinema with Acropolis views Enjoy with your co-workers your lunch break at our new Restaurant
Requirements
Requirements : Proven customer support experience or experience as a client service representativeFluent in GermanGood level of EnglishStrong focus on customer needs and understanding of how customers can behaveStrong communication, problem-solving and active listening skillsStrong written skillsAbility to multitask, prioritize, and thrive in a fast-paced and target-driven environmentSense of ownership and pride in your performance and its impact on the company’s success
Offer
What we offer : Indefinite contractOpportunities for international Career through our International Mobility programA challenging working environmentEmployee eventsPrivate health insurance + Dental Care3 euros meal voucher in Up Hellas card per working day Up to 10% monthly performance bonusFree gym and other well-being activitiesEnjoy with your co-workers your lunch break at our new Restaurant You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "
wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.Concentrix + Webhelp Hellas is an equal opportunity employerConcentrix + Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
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