German Service Desk Agent

If you're looking to develop your professional career in technical support while using your German skills, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a German Service Desk Agent in Athens.

If you have a customer service mindset and knowledge of printing machines, we think that it's time for you to apply!

Apply now and provide exceptional performance as a German Service Desk Agent.

The benefits that the company offers to the German Service Desk Agents are:

• Excellent salary package
• Indefinite contract
• Stable morning working hours
• Independent work in international, flexible and open company
• Internal trainings
• Taking part in a new, international project
• Welcoming and friendly work environment
• Direct communication and flat structure
• Great opportunities for both professional and personal development
• Buddy program & space for your own ideas

The responsibilities of a German Service Desk Agent are:

• Act as a technical service point in 2nd Level Support
• Maintain solid customer relationships with German customers abroad by handling questions with speed and professionalism
• Respond and record customer inquiries raised through inbound calls
• Troubleshoot and resolve common technical problems
• Delight customers with your knowledge and expertise in order to exceed their expectations

The qualifications for this German Service Desk Agent are:

• Native level in German
• Advanced English knowledge
• PC literacy

• Ability to identify customer needs and resolve issues
• Results-oriented, highly organized
• Team player, ability to collaborate effectively in an international, multicultural environment, and think outside the box
• Tech experienced, familiar and active on Social Media, Sales Mindset

Previous experience in a similar role will be considered as a plus.

If the characteristics of the position German Service Desk Agent sounds like you or someone you know, we want to hear from you today! Apply online by clicking the "Apply now" button!

Do you have some questions first? If so, don't hesitate to contact me, Anna Marinagi, at multilingual@randstad.gr or at +30 6940264795 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.