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Italian Collections Customer AdvisorCross Border Talents • Athens, Attica, GR
Italian Collections Customer Advisor

Italian Collections Customer Advisor

Cross Border Talents • Athens, Attica, GR
30+ ημέρες πριν
Τύπος θέσης
  • Quick Apply
Περιγραφή θέσης


Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.

  • Hybrid work model (from Athens or close

Requirements

  • Be at the forefront of the business, operating via telephone/email to support customers
  • Establish positive engagement with the customers, build relationships and demonstrate fair treatment
  • Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
  • Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
  • Provide guidance to customers on the availability of free money advice
  • Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Knowledge and skills:

  • Experience in customer service, contact center experience is desirable
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
  • Service oriented and problem solving mindset
  • Patience and calmness in all situations
  • Ability to work both independently and as a member of a team
  • Desire and energy striving for excellence and quality within the business
  • Italian Native or proficient level
  • English Language Skills (B2 level or above)

Benefits

  • 14 competitive salaries
  • ·Bonus: 10%-15% on monthly gross salary
  • Ticket restaurant every month: 80 €
  • ·Private Medical and Accident Insurance
  • Accomodation and relocation pacakage
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Italian Collections Customer Advisor • Athens, Attica, GR

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