Italian speaking Collection Advisor

Are you native or near-native in Italian? Would you consider helping customers to get out of financially challenging situations as a chance to make a difference? Do you stay cool under pressure trying to provide the best possible solution for a client?

If you are currently living in Greece and you are interested in joining a newly established team of a Credit Management Services center in Greece then the position of Italian speaking Collection Advisor might just be for you!

The company offers the following benefits for this Italian speaking Collection Advisor:

• Opportunity to participate in the development of a front-running service centre
• A competitive package including an attractive base pay (including 2 extra salaries per year),
• Bonus scheme plus extra benefits
• Hybrid working model
• Best-in-class training program that spans several weeks to develop your skill set and ensure your success
• Professional growth and development opportunities
• Working hours will be in accordance with Italy's business hours

As a Italian speaking Collection Advisor, you will:

• be at the forefront of the business, operating via telephone/chat/email to support Italian speaking customers located mostly in the Italian-speaking area of Italy
• establish positive engagement with the customers, build relationships and demonstrate fair treatment
• conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
• provide guidance to customers on the availability of free money advice
• maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

An Italian speaking Collection Advisor should demonstrate:

• A native or a near-native level of Italian
• Advanced knowledge of the English language
• PC literacy

• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
• Service oriented and problem solving mindset
• Patience and calmness in all situations
• Ability to work both independently as well as a member of a team

No previous working experience in a similar role is required.

If you, or a friend, are interested in applying for the position of Italian speaking Collection Advisor, we want to hear from you today! Apply online by clicking the "Apply now" button and make your registration on our website!

Do you have some questions first? If so, don't hesitate to contact me, Anna Marinagi, at multilingual@randstad.gr or at +30 6940264795 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.