Nordic Customer Service Advisor

The Customer Service Advisor is responsible for making business decisions that deliver superior customer satisfaction. This position requires strong communication skills as you will provide guidance to either Norwegian / Swedish / Finnish / Danish clients of the largest multinational companies.

If you are fluent speaker in one of the aforementioned languages, adequate in English and you would like to experience life living in Athens, Greece, then this is the opportunity for you!

In return, the company offers to a Nordic Customer Service Advisor:

• A competitive benefits package (salary twice the min salary in Greece)
• Performance or once-off bonuses
• Two (2) extra salaries through the year (one salary in Christmas, half in Easter, half in summer)
• Relocation package in case you reside outside of Greece (flight ticket, transfer from the airport, hotel accomodation, support to find an apartment, real estate agency fee coverage)
• Intensive training and career development opportunities
• Multicultural and modern working environment
• Employee relations department assisting you to integrate to the Greek system & culture
• Fun interactive activities and HR initiatives organised within the team (team events, excursions, themed parties, sporting events, etc.)

As a Nordic Customer Service Advisor, your responsibilities will include:

• Provide a high level of customer service to Norwegian / Swedish / Finnish / Danish clients at all times
• Respond and record consumer enquiries/questions raised through free phone lines for customers
• Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database
• Be able to offer recommendations to common technical problems or frequently asked questions
• Work effectively as part of a team, developing effective and supportive relationships with colleagues

For this Nordic Customer Service Advisor position, you need to possess the following qualifications:

• Excellent command in one of the following languages (Norwegian, Swedish, Finnish, Danish)
• Adequacy in English (training is provided in English)
• PC literacy

• Communication and listening skills
• High adaptability in dynamic working environments & rotating shifts
• Client-centric mindset

No previous working experience in a similar role is required.

If you, or a friend, are interested in applying for the position of Nordic Customer Service Advisor we want to hear from you today! Apply online by clicking the "Apply now" button and registering to our website!

Do you have some questions first? If so, don't hesitate to contact me, Antonia Vlachantoni, at multilingual@randstad.gr or at +30 6955994932 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.