Join Our Team as a Team Leader in Thessaloniki!
We are seeking a dedicated and skilled Team Leader fluent in Norwegian to join our vibrant team in Thessaloniki, Greece! If you have a passion for content moderation and a talent for guiding teams toward success, we want to hear from you!
Position: Team Leader
Location: Thessaloniki, Greece
Work Model: On-site
Employment Type: Full-time
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Your Responsibilities:
As a Team Leader, you will be instrumental in ensuring the quality and consistency of our content moderation efforts:
Content Oversight: Review and assess user-generated content to identify any breaches of community standards, terms of service, and legal requirements.
Guidance and Coaching: Provide constructive feedback and personalized coaching to content moderators, empowering them to improve performance and maintain consistency in their moderation decisions.
Quality Assurance: Develop and refine quality assurance frameworks and documentation to track and report on moderation accuracy and efficiency.
Cross-Department Collaboration: Work closely with Operations, Training, and Product Development teams to enhance moderation processes and optimize tools.
Industry Awareness: Stay updated on trends and regulatory changes in content moderation, proactively recommending adjustments to policies and procedures.
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Requirements:
Language Proficiency: Fluent in Norwegian (C1) and English (C1), with excellent grammatical skills.
Educational Background: Bachelors degree in a relevant field or equivalent work experience.
Leadership Experience: Proven experience in team leadership, preferably in a BPO or tech company environment.
Understanding of Standards: Strong understanding of online community standards and regulatory frameworks related to content moderation.
Analytical Skills: Excellent analytical and problem-solving skills, with the ability to make sound decisions under pressure.
Detail-Oriented: Exceptional attention to detail, maintaining accuracy while working with large volumes of content.
Communication Skills: Strong communication and interpersonal skills, capable of providing clear feedback and collaborating effectively with cross-functional teams.
Technical Proficiency: Proficient in using moderation tools and platforms, along with Microsoft Office Suite and Google Workspace. Experience with machine learning-based moderation tools is a plus.
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What We Offer:
Competitive Salary: Attractive remuneration package based on experience and performance.
Shifts: Work within a 24/7 operational schedule.
Relocation Support: Assistance with your move to Thessaloniki.
Wellness Coaching: Access to wellness resources and coaching to support your transition into your new role.
Positive Work Environment: Join a dynamic and creative team known for its friendly atmosphere.
Employee Benefits: Enjoy private health and life insurance, 85 monthly meal vouchers, and 65 monthly transportation allowance.
Indefinite Contract: Stability and job security.
If you're ready to lead a committed team and make a meaningful impact in our Thessaloniki office, apply today and become a vital part of our journey!
Join Our Team as a Norwegian Team Leader in Thessaloniki! • Athens, Greece
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