Join Our Team as a Team Leader in Thessaloniki!
Are you an experienced leader fluent in Ukrainian seeking a new challenge in an exciting location? We are looking for a Team Leader to join our vibrant team in Thessaloniki, Greece. If you have a passion for content moderation and thrive in a collaborative environment, we want to hear from you!
Your Role:
As a Team Leader, you will play a pivotal role in ensuring the effectiveness of our content moderation team. Your responsibilities will include:
Content Analysis: Conduct thorough analyses to detect and address any breaches of community standards, guiding moderators in compliance.
Coaching and Feedback: Provide constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance.
Quality Assurance: Establish and refine quality assurance frameworks to monitor moderation accuracy and efficiency, driving continuous improvement.
Cross-Department Collaboration: Work closely with Operations, Training, and Product Development teams to optimize moderation processes and tools.
Industry Awareness: Stay updated on industry trends and regulatory changes, proactively proposing adjustments to policies and procedures for ongoing compliance.
Requirements:
Language Proficiency: Fluent in English (C1) and Ukrainian (C1), with excellent grammar skills.
Education: Bachelors degree in a related field or equivalent work experience.
Leadership Experience: Proven experience in team leadership, preferably in a BPO or tech environment.
Content Moderation Knowledge: Strong understanding of online community standards and legal requirements.
Analytical Skills: Excellent analytical and problem-solving abilities to make sound decisions under pressure.
Attention to Detail: Exceptional attention to detail while working with large volumes of content.
Communication Skills: Effective interpersonal skills to provide clear feedback and collaborate with cross-functional teams.
Technical Proficiency: Proficient in moderation tools, Microsoft Office Suite, and Google Workspace. Experience with machine learning-based tools is a plus.
What We Offer:
Competitive Salary: Excellent remuneration package based on experience and performance.
Flexible Shifts: Work within a 24/7 operational schedule.
Relocation Support: Assistance to help make your transition to Thessaloniki smooth and easy.
Wellness Coaching: Access to coaching sessions for a healthy work-life balance.
Positive Work Environment: Join a dynamic and creative team with a friendly atmosphere.
Employee Benefits: Enjoy private health and life insurance, 85 monthly meal vouchers, and a 65 monthly transport allowance.
Indefinite Contract: Security and stability in your role.
If you're ready to take the next step in your career and lead a passionate team in the beautiful city of Thessaloniki, apply today and be part of our exciting journey!
Join Our Team as a Ukrainian Team Leader in Thessaloniki! • Thessaloniki, Greece
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