Are you passionate about ensuring quality and consistency in digital content? Do you want to make a positive impact in the online community? If you hold an EU passport or Greek residence permit, we have the perfect opportunity for you!
Your Role:
As a Quality Analyst, you will play a critical role in reviewing and assessing user-generated contentsuch as text, images, videos, and audio filesaccording to predefined guidelines and policies. Your key responsibilities will include:
Conducting thorough content analysis to identify and address violations of community standards, terms of service, and legal requirements.
Providing constructive feedback and coaching to content moderators to enhance their performance and ensure consistency in moderation decisions.
Developing and maintaining quality assurance processes and documentation to track and report on moderation accuracy and efficiency.
Collaborating with cross-functional teams, including Operations, Training, and Product Development, to continuously improve moderation processes and tools.
Staying updated on industry trends, best practices, and regulatory changes related to content moderation, recommending necessary adjustments to policies and procedures.
Requirements:
Language Skills: Fluent in English (C1) and Ukrainian (C1), with excellent grammar and communication skills.
Education: Bachelor's degree in a related field or equivalent work experience.
Experience: Proven experience in content moderation or quality assurance, preferably within a BPO or tech company.
Knowledge: Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation.
Skills: Excellent analytical and problem-solving abilities with a keen attention to detail, capable of maintaining accuracy while working with large volumes of content.
Communication: Effective interpersonal skills to provide clear feedback and collaborate with cross-functional teams.
Technical Proficiency: Familiarity with moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace. Experience with machine learning-based moderation tools is a plus.
What We Offer:
Excellent Remuneration Package: Competitive salary based on experience, skills, and performance.
Shifts: shifts within our 24/7 operation.
Relocation Support: Assistance with relocation from Athens and other regions of Greece, including islands.
Wellness Support: Access to wellness coaching sessions to help you adjust smoothly to your new role.
Dynamic Team Environment: Join a positive and friendly atmosphere within a creative team.
Indefinite Contract: Secure your position with a long-term contract.
Benefits: Private health and life insurance, 85 monthly meal vouchers, and 65 monthly transport allowance.
If you're ready to take the next step in your career and make a meaningful difference in content moderation, we want to hear from you! Apply today to join our exceptional team in Thessaloniki!
Ukrainian QA wanted in Thessaloniki, Greece • Thessaloniki, Greece
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