Join Our Team as a French Technical Customer Support Specialist in Thessaloniki, Greece!
Are you ready to take your customer support skills to the next level? Do you thrive in solving technical problems and assisting users? If you're fluent in French and have a knack for technology, we want you to join our team!
Your Role:
As a Technical Customer Support Specialist, you will be the first point of contact for our users, providing them with exceptional support across various channels. Your main responsibilities will include:
User Interaction: Communicate effectively with users via email, phone, and chat to understand their needs and concerns.
Account Analysis: Evaluate users specific account setups and previous interactions to recommend tailored solutions.
Technical Troubleshooting: Address technical questions related to software, hardware, and logistics, ensuring timely and effective resolutions.
Issue Escalation: Recognize complex issues and escalate them appropriately, providing detailed context for each escalation.
Requirements:
Language Proficiency: Native or fluent in French (oral and written) and fluent in English (minimum C1 level).
Experience: Previous experience in a customer-facing role (B2B or B2C).
Technical Knowledge: Basic coding understanding with the ability to read code; experience in multi-channel customer support is preferred.
Communication Skills: Excellent verbal and written communication skills, demonstrating the ability to articulate complex technical issues clearly.
Problem-Solving: Strong analytical skills with a demonstrated ability to work through complex technical problems.
Attention to Detail: A keen eye for detail to ensure accuracy in all communications and resolutions.
What We Offer:
Competitive Remuneration Package: Excellent salary based on experience, skills, and performance.
Dynamic Team Environment: Join a positive and friendly team atmosphere that values creativity and collaboration.
Referral Program: Take advantage of our referral program to benefit from bringing your friends on board.
Relocation Support: Assistance with relocating to beautiful Thessaloniki to start your new adventure.
Career Development: Guidance and tools to help you reach your full potential in your career.
If you're excited about technology and providing top-notch customer support, we want to hear from you! Apply today to be part of our exceptional team in Thessaloniki!
French Technical Customer Support Specialist wanted in Thessaloniki! • Thessaloniki, Greece
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