Are you ready for the next step in your career as a Flemish Back Office Agent?
How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?
We are seeking a highly motivated and detail-oriented Flemish Back Office Agent to join our client's team. The ideal candidate will be responsible for analyzing the results of BPO vendors to ensure the best customer experience and maintaining a stable operational plan.
This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.
For the Flemish Back Office Agent role, the company offers:
- Competitive salary package and bonus scheme
- Unlimited access to Udemy & continuous training for all your learning and development needs
- Health and life insurance for you and your family
- Monthly allowance for lunch & commuting expenses
- A buddy will support you with your onboarding
- Clear career paths and a developmental 360° feedback framework
As a Flemish Back Office Agent you will:
- Collaborate with internal and external stakeholders to ensure excellent customer support;
- Participate in the Scrum process and monitor operational queues;
- Perform CSAT analysis, focusing primarily on promoters and passives, with occasional attention to detractors;
- Identify and highlight opportunities for process improvement;
- Conduct daily calls for alignment and improvement initiatives.
The ideal candidate for this Flemish Back Office Agent role should have:
- Proficiency in PC skills and MS Office, G-Suite
- Fluency in Flemish & advanced English skills
- Product knowledge will be considered an asset
- Strong analytical and prioritization skills
- Active listening skills
- Advanced communication skills
- Availability to work in shifts, including weekends and holidays (excluding night shifts)
Experience in online customer service
If you believe your profile could be a good match for this Flemish Back Office Agent role, apply online now!
Lydia Petsa lpetsa@randstad.gr +30 6941641439
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.