Περιγραφή θέσης
- Execute assessments, migrations, and implementations of Hybrid-Cloud solutions, migrating environments to Microsoft Azure
- Manage and optimize existing Microsoft Azure environments
- Develop Azure DevOps CI/CD practices
- Follow consistent processes for incident and problem resolution
- Enhance internal efficiency and customer satisfaction by optimizing processes and tools
- Prepare technical documentation on Microsoft Azure and related procedures
- Own customer issues and see them through to resolution
- Research, diagnose, and troubleshoot customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Follow SLAs based on issue severity
- At Office Line, we work as a team- get ready to work very closely with your colleagues and Technical Lead for solving complex problems
- Work in close collaboration with other ICC technical teams including (but not limited to) Information Security, Architecture, Technical Advisors etc.
- Participate Occasionaly in a 24×7 on-call rotation