German Support Specialist

Is your German at a near native level? Would you consider providing high-level support to customers who use our client's product in Germany? Would you be able to actively contribute to the improvement of the processes and customer guidance?

If so, then the German Support Specialist role might be for you!

We are currently seeking a motivated and client centric German speaker who will be responsible for offering top-tier support for banking, digital payments, and digital wallet services, to join our client's team in Athens.

The company offers the following benefits for the German Support Specialist:

• A competitive salary package including an attractive base pay (including 2 extra salaries per year)
• Additional benefits (exclusive offers for employees)
• Professional growth and development opportunities

As a German Support Specialist, you will:

• Collaborate with internal and external clients to provide high-level support for banking services, digital payments, and digital wallet services.
• Conduct end-to-end investigations for cases related to banking and digital payments.
• Contribute to the creation, improvement, and documentation of daily work processes to enhance overall efficiency.
• Guide new clients through digital onboarding.
• Build trust and security for customer requests related to mobile apps and digital payments.
• Assist in the testing of new payment services provided through mobile apps and create supportive materials (FAQs) for end-users.

A German Support Specialist should demonstrate:

• Native or near-native level of German
• Fluency in English
• PC literacy

• Strong communication and interpersonal skills.
• Availability to work 24/7 to ensure continuous support.
• In-depth understanding of banking services, digital payments, and mobile app usage.

Previous working experience in a similar role is not required.

If you, or a friend, are interested in applying for the position of German Support Specialist, we want to hear from you today! Apply online by clicking the "Apply now" button and make your registration on our website!

Do you have some questions first? If so, don't hesitate to contact me, Lydia Petsa, at multilingual@randstad.gr or at +30 6941641439 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.