Is your French at a near native level? Would you consider providing high-level support to customers who use our client's product in France? Would you be able to actively contribute to the improvement of the processes and customer guidance?
Our client is developing a European-wide charging network for electric vehicles, aimed at facilitating long-distance travel across the continent. This initiative is a collaborative venture involving various automotive manufacturers to expand the network. In this customer support role, you will handle requests related to EV batteries and charging stations, ensuring users experience seamless and reliable service across the network.
We are currently seeking a motivated and client centric French speaker who will be responsible for offering top-tier support for charging network for electric vehicles, to join our client's team in Athens.
The company offers the following benefits for the French Support Specialist:
- A competitive salary package including an attractive base pay (including 2 extra salaries per year)
- Additional benefits (exclusive offers for employees)
- Professional growth and development opportunities
As a French Support Specialist, you will:
- Collaborate with internal and external clients to provide high-level support for client using the services of charging network for electric vehicles
- Conduct end-to-end investigations for relevant cases.
- Contribute to the creation, improvement, and documentation of daily work processes to enhance overall efficiency.
- Guide new clients through digital onboarding.
- Build trust and security for customer requests related to mobile apps and digital payments.
- Assist in the testing of new payment services provided through mobile apps and create supportive materials (FAQs) for end-users.
A French Support Specialist should demonstrate:
- Native or near-native level of French language
- Fluency in English
- PC literacy
- Strong communication and interpersonal skills.
- Availability to work 24/7 to ensure continuous support.
Previous working experience in a similar role is not required.
If you, or a friend, are interested in applying for the position of French Support Specialist, we want to hear from you today! Apply online by clicking the "Apply now" button and make your registration on our website!
Do you have some questions first? If so, don't hesitate to contact me, Iris Dick, at multilingual@randstad.gr or at +306948754963 and either myself or one of my colleagues will gladly be at your disposal!
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.