Digital Innovation Consultant / CX Driven-Digital Transformation
Grant Thornton • Athens, Greece
30+ ημέρες πριν
Περιγραφή θέσης
- Develop digital strategies with a strong focus on CX & innovation.
- Design customer journeys across web, mobile apps, and omnichannel touchpoints.
- Identify pain points and friction in customer interactions and propose CX improvements.
- Apply UX/UI best practices to ensure intuitive and engaging digital experiences.
- Design and implement customer-centric digital products that align with business and user needs.
- Work on presales propositions, preparing proposals, RFP responses, and technical specification documents for clients.
- Collaborate with cross-functional teams (UX/UI, developers, business leaders) for end-to-end product development.
- Utilize tools such as Figma, Miro, Customer Journey Mapping tools, and Analytics to drive insights and design solutions.
- Experiment with emerging technologies (AI, automation, personalization, predictive analytics) to enhance digital engagement.
- Analyze user behavior and data insights to support continuous improvement initiatives.
- Leverage design thinking methodologies & prototyping tools to test, iterate, and refine digital solutions.