Are you fluent in English and passionate about customer service? Join our award-winning team and be part of delivering exceptional customer experiences for one of the largest home improvement retailers in the United States.
As a Customer Service Representative, you will be the first point of contact for our U.S.-based customers, resolving inquiries with professionalism and care. You'll be working onsite in our brand-new facilities in Athens, supporting customers primarily through phone calls during the 3pm11pm shift (with potential shift changes from September).
Handle incoming customer calls and provide accurate, timely solutions
Offer guidance on products and services with empathy and efficiency
Upsell relevant services where appropriate
Maintain detailed records using internal systems and tools
Fluency in English (C1+ level)
Previous customer service experience preferred
High school diploma or equivalent
Confidence with computer systems and software tools
Ability to work afternoon and evening shifts
Positive attitude and a willingness to learn
Competitive salary with performance-based bonuses
25 days of annual leave
Paid training and career development opportunities
Health and wellness incentives
Dynamic team environment with supportive leadership
Community-oriented culture and inclusive workplace
If you're ready to grow your career and support customers from around the world, apply today and join us in shaping exceptional experiences.
English Customer Service Representative (Afternoon Shifts) | Athens | On-site • Athens, Greece
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