Job Summary:
We are looking for a Customer Support Representative who speaks Swedish fluently to join our customer service team. In this role, you will provide exceptional support to customers from Sweden and ensure a smooth and positive experience with our products or services.
Key Responsibilities:
Handle incoming customer queries via phone, email, and live chat in Swedish
Offer accurate and timely information related to orders, accounts, products, or technical issues
Provide excellent customer care, troubleshooting, and case resolution
Follow internal guidelines and use tools like CRM systems to document interactions
Collaborate with other departments to escalate and resolve complex cases
Meet or exceed customer satisfaction and performance targets
Stay up to date with company products and procedures
Candidate Requirements:
Native or fluent in Swedish (C1/C2 level)
Good command of English (B2 level or above)
Excellent interpersonal and communication skills
Ability to manage multiple tasks and remain calm under pressure
Familiarity with computer systems, email tools, and CRM platforms
Previous customer service or call center experience is a plus
Flexible with working hours (shifts may include weekends or holidays)
What We Offer:
Attractive salary package and monthly performance bonuses
Paid training to set you up for success
Relocation support: Flight ticket + up to 2 weeks' hotel stay
Private health insurance and wellness perks
Modern, inclusive, and friendly work environment
Opportunities for career growth within the company
Work-from-home options available depending on project/client
Swedish-speaking Customer Support Representative • Athens, Greece
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