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Patrique Mercier Recruitment By Nellie
Finnish Speaking Customer Support for BankingPatrique Mercier Recruitment By Nellie • Thessaloniki, Central Macedonia, GR
Finnish Speaking Customer Support for Banking

Finnish Speaking Customer Support for Banking

Patrique Mercier Recruitment By Nellie • Thessaloniki, Central Macedonia, GR
30+ ημέρες πριν
Τύπος θέσης
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Περιγραφή θέσης

Patrique Mercier Recruitment FR is passionate about connecting skilled professionals with exceptional career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are enthusiastic about providing outstanding service to clients in the financial industry.


Responsibilities

  • Provide top-notch customer support to Finnish-speaking clients regarding banking products and services through phone, email, and chat.
  • Assist customers with account inquiries, transaction issues, and general banking questions.
  • Effectively resolve customer complaints and ensure proper follow-up to enhance client satisfaction.
  • Document customer interactions accurately and manage inquiries in a timely manner.
  • Collaborate with internal teams to address customer needs and improve service quality.
  • Educate customers on banking procedures, products, and services available to them.
  • Gather customer feedback to contribute to the continuous improvement of customer service processes.

Requirements

  • Fluency in Finnish and English, both written and spoken.
  • Previous experience in customer support, particularly in the banking or financial services sector.
  • Strong communication and interpersonal skills with a focus on client needs.
  • Detail-oriented with excellent organizational abilities.
  • Proficient in using customer relationship management (CRM) software and standard office applications.
  • Strong problem-solving skills and a proactive approach to customer assistance.
  • Willingness to work flexible hours, including evenings and weekends if required.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Free Greek Lessons, discounts and other perks
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Finnish Speaking Customer Support for Banking • Thessaloniki, Central Macedonia, GR

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