Finnish Speaking Remote Support Specialist
Patrique Mercier Recruitment By Nellie • Thessaloniki, Central Macedonia, GR
30+ ημέρες πριν
Τύπος θέσης
- Quick Apply
Περιγραφή θέσης
Patrique Mercier Recruitment FR is thrilled to present an opportunity for a Finnish Speaking Remote Support Specialist. This role is ideal for individuals who are passionate about delivering exceptional customer service and technical support to Finnish-speaking clients. As a remote support specialist, you will be instrumental in ensuring a smooth customer experience by addressing inquiries and technical challenges efficiently.
Responsibilities
- Provide high-quality support to Finnish-speaking customers through remote communication channels such as phone, email, and chat.
- Diagnose and resolve a range of technical issues related to software and hardware products.
- Guide customers through troubleshooting steps and provide clear and effective solutions.
- Document all support interactions accurately in the support management system, maintaining comprehensive records.
- Collaborate with technical teams to escalate and effectively resolve complex issues.
- Follow up with clients to ensure their issues are fully resolved and to assess satisfaction with the support provided.
- Stay informed about product updates and industry trends to provide knowledgeable and effective support.
Requirements
- Fluency in Finnish and English, with strong communication skills both verbally and in writing.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and the ability to troubleshoot effectively.
- Exceptional customer service orientation and interpersonal abilities.
- Familiarity with remote support tools and experience with CRM systems is a plus.
- Ability to work independently while managing multiple tasks in a remote environment.
- A keen interest in technology and a desire for continuous professional development in the tech industry.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...