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Patrique Mercier Recruitment By Nellie
French Speaking Streaming Platform Support RepresentativePatrique Mercier Recruitment By Nellie • Thessaloniki, Central Macedonia, GR
French Speaking Streaming Platform Support Representative

French Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment By Nellie • Thessaloniki, Central Macedonia, GR
30+ ημέρες πριν
Τύπος θέσης
  • Quick Apply
Περιγραφή θέσης

Patrique Mercier Recruitment FR is proud to announce an opening for a French Speaking Streaming Platform Support Representative. This position is crucial in delivering exceptional support to our French-speaking users, helping them navigate our streaming platform with ease and enjoyment. If you are passionate about technology and customer service, we want to hear from you!


Responsibilities

  • Provide high-quality support to French-speaking users via email, live chat, and phone, addressing inquiries related to the streaming service.
  • Troubleshoot and resolve technical issues concerning account management, streaming quality, and content accessibility.
  • Offer guidance on the platform’s features to help users make the most of their streaming experience.
  • Document all customer interactions and resolutions accurately in the CRM system.
  • Team up with other departments to relay user feedback and suggest actionable improvements to the service.
  • Stay informed on platform updates and trends in the streaming industry to offer informed support.
  • Conduct follow-up communications with users to ensure their concerns are completely resolved and satisfaction is achieved.

Requirements

  • Fluency in French and English, both written and verbal.
  • Previous experience in customer support or technical assistance, particularly in the streaming or entertainment industry, is preferred.
  • Understanding of streaming technologies and user engagement principles.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills with a customer-centric approach.
  • Familiarity with CRM platforms or support ticketing systems is a plus.
  • Strong ability to work independently in a fast-paced and dynamic environment.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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French Speaking Streaming Platform Support Representative • Thessaloniki, Central Macedonia, GR

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