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Patrique Mercier Recruitment By Nellie
Finnish Speaking E-commerce Support SpecialistPatrique Mercier Recruitment By Nellie • Thessaloniki, Central Macedonia, GR
Finnish Speaking E-commerce Support Specialist

Finnish Speaking E-commerce Support Specialist

Patrique Mercier Recruitment By Nellie • Thessaloniki, Central Macedonia, GR
30+ ημέρες πριν
Τύπος θέσης
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Περιγραφή θέσης

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Finnish Speaking E-Commerce Support Specialist. This role is perfect for individuals who are not only fluent in Finnish but also have a passion for e-commerce. In this position, you will be essential in providing exceptional online shopping assistance to our Finnish-speaking customers, ensuring their inquiries are addressed with professionalism and care.


Responsibilities

  • Deliver high-quality customer support to Finnish-speaking clients via email, chat, and phone communications.
  • Assist customers with inquiries related to product information, order status, returns, and payment options.
  • Effectively address and resolve customer complaints and issues with efficiency and professionalism.
  • Accurately manage and process customer orders throughout the entire order lifecycle.
  • Keep updated on product offerings, promotions, and company policies.
  • Collaborate with different departments to enhance the overall customer service experience.
  • Maintain detailed records of customer interactions in the CRM system for effective follow-up and resolution.

Requirements

  • Fluency in Finnish and English, both written and spoken.
  • Prior experience in customer service or e-commerce is preferred.
  • A strong enthusiasm for e-commerce and an understanding of online shopping behaviors.
  • Excellent communication skills and a commitment to delivering outstanding customer service.
  • Experience with customer support software and CRM systems is advantageous.
  • Ability to work independently and manage inquiries in a fast-paced environment.
  • Strong analytical skills and attention to detail.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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Finnish Speaking E-commerce Support Specialist • Thessaloniki, Central Macedonia, GR

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