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Patrique Mercier Recruitment By Nellie
Finnish Speaking Client Support SpecialistPatrique Mercier Recruitment By Nellie • Athens, Attica, GR
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Finnish Speaking Client Support Specialist

Finnish Speaking Client Support Specialist

Patrique Mercier Recruitment By Nellie • Athens, Attica, GR
30+ ημέρες πριν
Τύπος θέσης
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Περιγραφή θέσης

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Client Support Specialist. This role is perfect for individuals who are passionate about delivering exceptional customer service and are ready to assist Finnish-speaking clients with their inquiries in a friendly and effective manner.


Responsibilities

  • Provide outstanding support to Finnish-speaking clients through multiple communication channels, including phone, email, and live chat.
  • Address customer inquiries related to products, services, and account issues with professionalism and empathy.
  • Troubleshoot customer concerns and deliver timely and efficient solutions to enhance customer satisfaction.
  • Document all client interactions accurately in the CRM system for effective follow-up.
  • Collaborate with team members to maintain high standards of service and improve overall client experience.
  • Identify areas for process improvement and actively contribute to discussions to enhance customer support.
  • Stay updated on product information to provide relevant and accurate details to clients.

Requirements

  • Fluency in Finnish and English, both written and spoken.
  • Previous experience in customer support or a similar role is an asset.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities focused on customer satisfaction.
  • Able to manage multiple tasks efficiently in a dynamic environment.
  • Familiarity with CRM systems and general computer skills.
  • Enthusiastic and committed to providing outstanding customer service.
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Finnish Speaking Client Support Specialist • Athens, Attica, GR

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