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Patrique Mercier Recruitment By Nellie
French Speaking Technical Support AdvisorPatrique Mercier Recruitment By Nellie • Athens, Attica, GR
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French Speaking Technical Support Advisor

French Speaking Technical Support Advisor

Patrique Mercier Recruitment By Nellie • Athens, Attica, GR
30+ ημέρες πριν
Τύπος θέσης
  • Quick Apply
Περιγραφή θέσης

Patrique Mercier Recruitment FR is a recognized recruitment agency that specializes in matching talented professionals with industry-leading companies. We are thrilled to offer an opportunity for a French Speaking Technical Support Advisor to join our dedicated customer service team. This position is tailored for individuals with a strong technical background who are passionate about helping French-speaking clients resolve their technical issues.


Responsibilities

  • Provide high-quality technical support to French-speaking customers through various channels, including phone, email, and chat.
  • Diagnose and resolve technical challenges efficiently, ensuring a smooth customer experience.
  • Guide customers on product features and best practices to maximize their usage.
  • Accurately document customer interactions and solutions in our CRM system.
  • Collaborate with product and engineering teams to escalate complex issues and contribute to effective resolutions.
  • Conduct follow-ups with customers to confirm satisfaction and resolution of their inquiries.
  • Stay updated on product advancements and industry developments to deliver informed support.

Requirements

  • Fluency in French and English, both written and spoken.
  • Prior experience in technical support or customer service is preferred.
  • Solid understanding of technical systems and strong troubleshooting skills.
  • Excellent attention to detail and analytical problem-solving abilities.
  • Strong verbal and written communication skills, with a focus on customer satisfaction.
  • Experience with CRM systems and remote support tools is a plus.
  • Ability to work both independently and collaboratively in a fast-paced environment.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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French Speaking Technical Support Advisor • Athens, Attica, GR

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