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Patrique Mercier Recruitment By Nellie
Portuguese Speaking Customer Service for Education & E-Learning industryPatrique Mercier Recruitment By Nellie • Athens, Attica, GR
Portuguese Speaking Customer Service for Education & E-Learning industry

Portuguese Speaking Customer Service for Education & E-Learning industry

Patrique Mercier Recruitment By Nellie • Athens, Attica, GR
30+ ημέρες πριν
Τύπος θέσης
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Περιγραφή θέσης

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the dynamic Education and E-Learning industry. This role is perfect for individuals who are passionate about education and dedicated to providing exceptional support to Portuguese-speaking students and clients.


Responsibilities

  • Deliver outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and live chat.
  • Assist users with inquiries related to online courses, educational resources, and technical support.
  • Guide customers through the enrollment process and help them navigate the e-learning platform effectively.
  • Resolve customer complaints and issues efficiently while ensuring a high level of satisfaction.
  • Maintain comprehensive knowledge of the company’s educational products and services to provide accurate information.
  • Document customer interactions meticulously and contribute to continuous improvement initiatives.
  • Collaborate with educational teams to ensure the best possible experience for users.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service, preferably in the education or e-learning sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and ability to work under pressure.
  • Familiarity with online learning platforms and educational technology is a plus.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational skills.
  • A genuine passion for education and helping others succeed.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Free Greek Lessons, discounts and other perks
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Portuguese Speaking Customer Service for Education & E-Learning industry • Athens, Attica, GR

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