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Patrique Mercier Recruitment By Nellie
Spanish Speaking Remote Support Specialist -Remote in GreecePatrique Mercier Recruitment By Nellie • GR
Spanish Speaking Remote Support Specialist -Remote in Greece

Spanish Speaking Remote Support Specialist -Remote in Greece

Patrique Mercier Recruitment By Nellie • GR
30+ ημέρες πριν
Τύπος θέσης
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Περιγραφή θέσης

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Remote Support Specialist. In this role, you will be the frontline support for Spanish-speaking clients, providing outstanding customer service and technical assistance. This is a remote position ideal for individuals who are proactive and enjoy solving problems for users.


Responsibilities

  • Provide high-quality support to Spanish-speaking customers through various remote channels, including phone, email, and chat.
  • Identify, diagnose, and troubleshoot technical issues related to software, hardware, and applications.
  • Guide customers through step-by-step solutions and walk them through basic troubleshooting processes.
  • Keep detailed documentation of support cases and maintain accurate records in the support system.
  • Collaborate with technical teams to escalate and resolve more complicated technical issues.
  • Conduct follow-ups with clients to ensure complete resolution of issues and achieve customer satisfaction.
  • Stay updated on new products, services, and industry trends to enhance customer support experience.

Requirements

  • Fluency in Spanish and English, with exceptional verbal and written communication skills.
  • Prior experience in customer support or technical support is highly desirable.
  • Strong troubleshooting abilities and a knack for problem-solving.
  • Customer-oriented mindset with excellent interpersonal skills.
  • Familiarity with remote assistance tools and customer relationship management (CRM) software is beneficial.
  • Ability to work independently in a remote setup while managing multiple tasks efficiently.
  • Enthusiasm for technology and a commitment to ongoing professional growth in the tech field.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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Spanish Speaking Remote Support Specialist -Remote in Greece • GR

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