Build Your Career as a Travel Customer Agent! Turn your passion for travel and customer service into an exciting career opportunity. Join a dynamic, international team dedicated to supporting travelers and creating positive experiences at every stage of their journey. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the perfect next step for you. Role Overview: As a Travel Customer Agent, you will support customers before, during, and after their trips, helping them manage a wide range of travel-related requests. Through chat, email, and other digital channels, you will provide assistance with reservations, itinerary changes, cancellations, refunds, and additional travel services, ensuring a smooth and stress-free experience for every customer. Key Responsibilities: Deliver friendly, professional, and efficient customer support through chat, email, and other online communication channels. Assist customers with booking, modifying, or cancelling flights, accommodation, transportation services, and travel experiences. Provide clear and accurate information regarding travel itineraries, airline and hotel policies, baggage allowances, and refund procedures. Support customers with payment inquiries, account-related requests, and loyalty program assistance. Help resolve travel disruptions such as delays, cancellations, and missed connections, escalating complex situations when necessary. Maintain accurate and detailed records of customer interactions, requests, and case resolutions using internal systems. Work closely with internal teams and external travel partners to ensure timely and effective solutions. Achieve established targets related to customer satisfaction, service quality, productivity, and response times. Stay up to date with travel products, company policies, destination information, industry developments, and digital tools through continuous training. Requirements: Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Greek residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Benefits: Competitive Salary : Based on your experience and skills Performance Bonuses : Rewards for outstanding service Comprehensive Insurance : Health and life coverage for your well-being Meal Allowance : Support for daily meals Remote Work: Enjoy the flexibility of working from home Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!
Dutch Travel Customer Agent in Greece • Heraklion, Greece
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