Talent.com
speakit
German Customer Care - Team Leader - Athensspeakit • Athens, Attica, GR
German Customer Care - Team Leader - Athens

German Customer Care - Team Leader - Athens

speakit • Athens, Attica, GR
30+ ημέρες πριν
Τύπος θέσης
  • Quick Apply
Περιγραφή θέσης

On behalf of our client, we are looking for an experienced and dynamic German-speaking Team Leader to join their Customer Care team in Athens. In this on-site role, you will lead a dedicated team within the tourism and flight booking sector, focusing on delivering world-class service. You will be responsible for driving team performance through strategic action plans, managing KPIs, and maintaining strong client-facing relationships.

Responsibilities

  • Lead, coach, and develop a team of customer care agents (currently ~8, with potential to expand)
  • Monitor team performance through KPIs and implement action plans to achieve targets
  • Maintain direct communication with the client (German-speaking only) on a daily basis
  • Ensure high-quality service delivery and continuous performance improvement
  • Motivate the team and foster a positive, results-driven environment
  • Handle complex operational challenges and provide effective solutions
  • Support onboarding, training, and ongoing coaching initiatives

Requirements

  • Fluency in German (C2) and strong English skills (C1-B2)
  • Proven leadership experience in BPO or customer care environments
  • Experience with KPIs, metrics, and performance management
  • Strong communication and presentation skills
  • Positive, proactive personality with a “make things happen” mindset
  • Ability to work in a fast-paced and complex environment

Nice to have:

  • Sales or cross-selling experience (e.g., insurance products)
  • Experience in coaching methodologies and people development
  • Familiarity with Global Distribution Systems (GDS), such as Amadeus.

Benefits

  • Salary: Up to €1,750 gross/month (depending on experience, negotiable)
  • Monthly ticket allowance (€100)
  • Metro card
  • Private life & medical insurance
  • Potential hiring bonus
  • Opportunity to work closely with international clients and gain strong exposure
  • Growth potential within a developing team structure
  • 100% on-site role
  • Flexible working schedule (e.g., shifts between 09:00–21:00 or 11:00–19:30 depending on team needs)
  • Possible 1 trip to Germany for training or client meetings
Δημιουργήστε μια ειδοποίηση για αυτή την αναζήτηση

German Customer Care - Team Leader - Athens • Athens, Attica, GR

Παρόμοιες θέσεις εργασίας

German Customer Support - Athens, Thessaloniki, Crete, Rhodes, Piraeus

Cross Border TalentsAthens, Greece
Quick Apply

Bilingual Customer Support Representative (German & English) Remote from Greece.Are you fluent in German (C1/C2) and confident in English (B2 or higher)? Would you love to build your career while l... Δείτε περισσότερα

German Sales Representative - Athens

Cross Border TalentsAthens, Greece
Quick Apply

Sales Representative (German & English) Hybrid in Greece.Are you fluent in German (C1/C2) and confident in English (B2 or higher)? Ready to build your sales career while living in one of Europes mo... Δείτε περισσότερα

Job Posting: Customer Support (German), Greece

Cross Border TalentsAthens, Attica, Greece
Quick Apply

Job Posting: Customer Support (German), Greece.Would you like to be part of a dynamic team and work in a growing company? .German to strengthen our customer service team.Whether you want to wo... Δείτε περισσότερα

Become a German Customer Service Superstar for a Global Car Brand in Athens

ExodiusMoschato, Greece

As a German Customer Service Representative for a German car brand, you will provide excellent support to German-speaking customers via phone, email, and chat.You will assist customers with questio... Δείτε περισσότερα

German Customer Support Representative/Associate - Athens, Greece

Cross Border TalentsAthens, Attica, Greece
Quick Apply

German Customer Support Associate - Athens, Greece.Start your 2026 with a career move that blends professional growth and Mediterranean adventure.We are looking for German-speaking Customer Su... Δείτε περισσότερα

German-Speaking Customer Support Specialist | Athens, Greece

Cross Border TalentsAthens, Greece
Quick Apply

Do you enjoy solving problems and helping others, all while working in an international environment?.A global company is looking for a.German-speaking Customer Support Specialist.If you're passiona... Δείτε περισσότερα

Customer Manager | Launch Your Global Career in Athens!

Cross Border TalentsAthens, Greece
Quick Apply

Fluent in German and English? Ready to join a vibrant team in Athens? We're searching for a Customer Manager eager to make an impact.Why You'll Love This Opportunity:.Choose from morning, evening, ... Δείτε περισσότερα

Exciting Career Opportunities as a German Team Leader - Greece

Work InternationalAthens, Greece

Picture yourself working just steps away from stunning beaches with .If this sounds like your dream lifestyle, then it’s time to dive into the Mediterranean experience!☀️.In this role, you’ll lead ... Δείτε περισσότερα

German Customer Support, Athens Greece

Cross Border TalentsAthens, Attica, Greece
Quick Apply

Start an Unforgettable 2026 Under the Mediterranean Sun.If you want 2026 to be the year you elevate your career.Athens is the perfect place to begin.Imagine building your future in a city where anc... Δείτε περισσότερα

Your Next Adventure: German Customer Support in Athens

Cross Border TalentsAthens, Greece
Quick Apply

Inbound Customer Support German in Athens.MondayFriday, 9:00 AM 7:00 PM (flexible).Inbound Customer Support Representative.German and English to join our team in Athens.You will handle incoming cal... Δείτε περισσότερα

Senior German sales Manager wanted in Athens, Greece

Cross Border TalentsAthens, Attica, Greece
Quick Apply

Position: Senior Sales Manager.Location: onsite Athens, Greece.Remuneration: Base salary + bonuses.Own gross and net new revenue outcomes for the inbound sales organization in Business Sales.Drive ... Δείτε περισσότερα

German Customer Support - Athens

Cross Border TalentsAthens, Attica, Greece
Quick Apply

Bilingual Customer Support Representative (German & English) Remote from Greece.Are you fluent in German (C1/C2) and confident in English (B2 or higher)? Would you love to build your career while l... Δείτε περισσότερα

German Customer Support

Cross Border TalentsAthens, Greece
Quick Apply

German Customer Support Athens.Looking for your next adventure? Join our growing team in.Greek cuisine, rooftop sunsets, and a culture that lives for connection.Respond to German-speaking customers... Δείτε περισσότερα

German Customer Support - Fully Remote

Cross Border TalentsAthens, Greece
Quick Apply

Are you fluent in German and passionate about delivering excellent customer experiences?.This is your chance to join a leading international team, supporting a global project while working fully re... Δείτε περισσότερα

German-Speaking Customer Support Work from Athens or Anywhere in Greece

Cross Border TalentsAthens, Greece
Quick Apply

Join an international company where your work makes an impact, and your future isnt on pause.Helping German-speaking customers via chat and email.Investigating issues, updating account details, and... Δείτε περισσότερα

German Speaking Onboarding Account Manager

LingonovaAthens, Attica, Greece
Quick Apply

Join our dynamic team in vibrant Athens and work on an exciting project focused on.This role is tailored for individuals who can navigate the complexities of the German market, onboarding and engag... Δείτε περισσότερα

German Customer Support Representative Athens, Greece (Relocation Provided)

NordicrecruitersAthens, Greece
Quick Apply

Are you ready to take your career abroad and experience life in one of Europes most historic and sun-filled capitals? Join our international team in.Greece, and become part of a company that values... Δείτε περισσότερα

German Speaking Customer Support Specialist | Athens, Greece

Cross Border TalentsAthens, Greece
Quick Apply

Are you ready to power up your career in a dynamic and tech-driven environment?.You'll be the voice of innovative products that people use every day, guiding, solving, and making tech feel simple.H... Δείτε περισσότερα

German Customer Support Specialist Athens, Greece

Cross Border TalentsAthens, Greece
Quick Apply

German Customer Support Specialist Athens, Greece.German (Fluent/Native) and English (Good Command).Ready to live where others vacation?.Join a leading international company and bring your career t... Δείτε περισσότερα

German-Speakers | Customer Manager Role | Athens

Cross Border TalentsAthens, Greece
Quick Apply

Ready for a new professional adventure under the Mediterranean sky?.Customer Manager, and you'll make a difference in every interaction in one of Europe'.Morning, Evening, Night, your pick).Perform... Δείτε περισσότερα