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German Customer Service Specialist - Bankingapply2day • Athens, Attica, GR
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German Customer Service Specialist - Banking

German Customer Service Specialist - Banking

apply2day • Athens, Attica, GR
30+ ημέρες πριν
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Looking for a role where your love for the German language and helping others plays a major factor? We are hiring on behalf of our client for the role of German Customer Specialist - On-site in Athens, Greece!

In this opportunity, you will be part of a fast-paced team, supporting retail banking customers for an international US bank in Europe. You will enjoy structured working hours and have the chance to grow within a professional BPO environment that is focused on delivering top-quality customer service.

Responsibilities

  • Handle incoming and outgoing customer contacts via phone calls, email and chat in a professional and efficient manner
  • Deliver outstanding service by understanding customer needs and resolving inquiries to ensure high satisfaction
  • Build lasting relationships of trust with customers through clear, open, and engaging communication
  • Provide accurate, complete, and timely information using the appropriate tools and systems
  • Achieve individual and team performance targets, including call handling quotas and service standards
  • Accurately document all customer interactions, process account-related requests, and maintain proper records
  • Strictly adhere to communication guidelines, procedres, and policies especially when managing sensitive customer data

Requirements

  • Fluency in German (C1 - C2)
  • Very good command of English (minimum B2 level)
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Excellent communication and writing skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively

Benefits

  • 1.450€ Gross per Month
  • 160€ in Meal Vouchers per Month
  • 500€ Anniversary Bonus
  • Monthly Performance Bonus
  • Health care benefits and numerous other discounts
  • Continuous Training and access to Educational Platforms
  • Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation
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German Customer Service Specialist - Banking • Athens, Attica, GR

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