M SAN GRUPA is one of the leading distributors of air conditioners and heat pumps in the region. We are proud of our home brand VIVAX, which has grown since its launch in 2004 into one of the most recognized consumer electronics and home appliance brands across Southeast Europe. Today, VIVAX offers a wide range of products across multiple categories: Air Conditioning and Heating, TV and Audio Devices, Small Household Appliances, Large Home Appliances, and Smart Devices.
As we continue to establish our presence in the Greek market, we are looking for a motivated and technically skilled professional to join our team as Technical Service Support for HVAC products.
This role is crucial in ensuring high-quality technical and aftersales support across the VIVAX HVAC portfolio. It includes collaboration with sales, preparation of technical documentation, coordination with installation and service partners, and providing hands-on assistance during installations when needed. The goal is to ensure the professional implementation of VIVAX HVAC solutions and contribute to building a strong and reliable brand presence in the Greek market.
Main Responsibilities:
• Provide technical support for the installation, setup, and servicing of VIVAX HVAC system to prodessional installers and service providers.
• Assist with HVAC product commissioning and offer guidance during installation processes.
• Create and maintain technical documentation and instructional materials specific to HVAC systems.
• Identify and coordinate training needs for HVAC installers, sales staff, and service partners.
• Support basic HVAC system design and assist customers in selecting suitable air conditioning solutions.
• Provide technical insights and feedback to the product and sales teams for HVAC-related improvements.
• Conduct technical benchmarking of competitor HVAC products.
• Stay up to date with local standards and regulations related to HVAC installations and servicing.
• Participate in HVAC product presentations, demos, and technical events.
• Define aftersales service packages and support pricing structures for HVAC solutions.
• Coordinate with internal teams to align on warranty and maintenance policies for air conditioning units.
• Manage HVAC spare parts selection and stock control to ensure high-quality aftersales service.
• Deliver technical training sessions focused on HVAC products for internal and external stakeholders.
• Approx. 90% office-based, with up to 10% of time spent on site visits, events, or customer meetings.
Candidate Profile:
• Technical degree in Mechanical, Electrical, Industrial, Energy Engineering, or a related field.
• 3–4 years of experience in technical support, service coordination, or aftersales roles – within HVAC or related industries.
• Strong understanding of electromechanical systems, with in-depth knowledge of refrigeration and thermal installations.
• Familiarity with local regulations for HVAC installation and servicing.
• Excellent ability to explain and communicate technical information related to HVAC systems.
• Skilled in preparing technical documentation and delivering HVAC-focused training.
• Well-organized, analytical, and solutions-oriented.
• Intermediate English is required; other language skills are a plus.
We Offer:
• Opportunity to work in a dynamic, growing multinational company
• Professional development and training opportunities
• Attractive salary package with performance-based bonuses
• Mobile phone, and personal computer
• A supportive environment with a strong regional brand
If you believe that you meet the listed requirements, please submit your CV in English. Please note that only shortlisted candidates will be contacted.
Technical Service Support – VIVAX Hellada • Athens, Athens, Greece
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