Croatian & English Customer Support Agent – Travel Booking (Athens)

Location: Athens, Greece Working hours: Monday to Sunday, between 08:00 and 19:00 (8-hour shifts) Work model: On-site (first 9 weeks) Remote option may be considered based on performance Salary: €1,200 gross/month Start date: February 2026 About the Role Are you passionate about travel and helping people plan unforgettable experiences? We are looking for a Croatian & English speaking Customer Support Agent to join an international travel booking support team in Athens. In this role, you will support customers who are booking flights, accommodations, and travel-related services. You will be the first point of contact, ensuring a smooth, friendly, and professional experience across all interactions. Your Responsibilities Handle inbound customer inquiries via phone, email, and chat Assist customers with reservations, modifications, cancellations, and general booking questions Provide accurate information about services, policies, and travel-related procedures Troubleshoot booking issues and offer effective solutions Ensure a high level of customer satisfaction through professional communication Document all interactions clearly in internal systems Escalate complex cases when necessary, following support procedures What We Are Looking For Native or fluent Croatian and fluent English (spoken and written) Strong communication and problem-solving skills Customer-oriented mindset with a positive and professional attitude Ability to multitask and work in a fast-paced environment Basic computer skills and confidence using multiple systems Availability to work rotating shifts between 08:00 and 19:00, Monday to Sunday Previous experience in customer support, travel, hospitality, or tourism is an advantage, but not mandatory What You Can Expect Competitive salary: €1,200 gross/month Paid training and full onboarding in Athens International and multicultural work environment Possibility to work remotely after 9 weeks, based on performance and readiness Career development opportunities within a growing travel support operation Relocation support may be provided depending on the hiring process Why Join? You will become part of a dynamic, travel-focused environment where your language skills and customer service abilities make a real impact. If you enjoy helping people, solving problems, and being part of an international team, this role is an excellent next step in your career.