Technical Service Specialist

The Opportunity

For our Core Diagnostics Department we are currently looking for an engineer to join our service team in Greece as a Technical Service Specialist via a contractors agreement. This will be a field-based role requiring regular travelling within Athens, Greece with occasional travels within Europe.

The Technical Service Specialist is responsible for performing service of immunochemistry, biochemistry and hematology instruments, laboratory-oriented IT systems & laboratory track systems.

What You'll do:

• Provide technical & service support to Abbott Diagnostics customers

• Schedule & perform planned maintenance activities to Abbott Diagnostics portfolio of products

• Perform instrument installations & deinstallations

• Perform customer trainings

• Success in the role is measured by customer satisfaction score (NPS), Service key performance indicators, achievement, economic growth & profitability

• Always act as company’s ambassador by representing Abbott with the highest integrity while interacting with customers & assigned institutions

Required qualifications and background:

• BSc/ MSc or college degree in Biomedical Engineering or Electronics Engineering

• 1-2 years of experience within HealthCare IVD Industry would be considered as an asset

• Fluency in English, both verbal & written

• Very good computer skills including MS Office

• Excellent communication & interpersonal skills

• Self-driven & keeping up-to-date with new trends in the profession & industry

• Highly organized, resilient, with a problem-solving mindset

• Proactive, able to effectively manage customer needs & demonstrate customer centricity

• Willingness to travel on a frequent basis