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The Lemon Consulting
German speaking Customer AdvisorThe Lemon Consulting • Athens, Greece
German speaking Customer Advisor

German speaking Customer Advisor

The Lemon Consulting • Athens, Greece
16 ώρες πριν
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Position: Customer Advisor

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

Remuneration: Base salary 1,400 EUR per month (x14 salaries)

DUTIES AND RESPONSIBILITIES:

  • Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
  • Deliver a consistently high-quality customer experience with a strong focus on satisfaction
  • Build and maintain trusted relationships through open, clear, and interactive communication
  • Provide accurate, complete, and up-to-date information using the appropriate tools and processes
  • Achieve individual and team customer service targets, including call-handling KPIs
  • Maintain detailed records of customer interactions, manage customer accounts, and file documentation
  • Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.

REQUIREMENTS:

  • Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level)
  • Strong computer literacy and confidence using multiple systems
  • Proven contact-handling skills with excellent active listening abilities
  • Clear and professional written communication skills for email handling
  • Customer-focused mindset with a strong understanding of sensitive data handling
  • Excellent verbal communication skills
  • Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.

BENEFITS:

  • Private life and health insurance
  • Free access to the corporate gym facilities
  • Fixed working hours of your choice for mothers with children up to 2 years of age
  • Relocation support
  • Performance bonus of up to 10%
    €100 monthly project bonus
    €500 anniversary bonus for German-speaking employeesInternational and dynamic work environment
    100 euros per monthly voucher on Up Hellas / Sign-in bonus of 1000euros
    Private life & health insurance including dental and eye care
    Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates
    Free access to the corporate gym
    Fixed working hours option for mothers with children up to 2 years old
    Daily net Mastercard allowance: €3 net per working day during the first 12 months.
  • * Reimbursement of flight ticket (up to 300€) and transportation from airport (up to 50€)
    * 4 weeks paid Airbnb accommodation
    * Assistance with finding permanent accommodation
    * Relocation Cash bonus: 100€ in Meal Voucher Visa Card after the completion of 1 month
    * Administrative support.
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German speaking Customer Advisor • Athens, Greece

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